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Self service IT: A vision of self Service IT applied to a company

A vision of a company, where self Service IT is implemented, would look like the following: the IT department is reducing the time they invest in operational tasks such as maintaining their Servers and...

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Self service IT Requirements: Scalability and elasticity

For Cloud Solutions, Scalability and Elasticity are key requirements. In private Cloud Solutions, this should also be supported, even if scalability and elasticity might has a lower border as we see in...

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Self service IT Requirements: device independence and on demand

Device independence As with Cloud Computing, device independence and the use of Internet is an essential requirement for self Service IT Solutions. Self Service Platforms should be accessible via...

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Self service IT Requirements: simplicity and user roles

Simple to use Since users of the self Service Platform are now end-users and not members of the IT department, the platform should provide a clear and understandable interface. The platform should also...

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Self service IT Requirements: resource and process automation

A critical characteristic of self Service IT is the fact that users can utilize applications and instances. This characteristic leads to a higher demand for automation and integration of resources and...

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Self service IT Requirements: how to automate

The easiest way to implement a self Service Platform is to provide an IaaS-Platform. Some IaaS self Service Platforms that are available open source are described and evaluated in Chapter 2....

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Self service IT Requirements: simple API

In the last chapters, it was often mentioned that especially one thing is important: a simple UI and administration. Since this should be integrated in existing platforms, the platform should offer an...

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Self service IT Requirements: service orientation

Self Service Platforms often provide a lot of possibilities and features, but not all of them are necessary to end users in all situations. Therefore, it should be possible to disable features if they...

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Self service IT Requirements: Summary

In this post, I want to sum up what is all necessary for self service IT. In the two tables below, you will find the different requrements. General requirements: Need Description Scaling and Elasticity...

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Self service IT: Drivers and Inhibitors

In this post, I will describe success factors and inhibitors for self service IT. I will evaluate how the impact of each factor might be. There are three possibilities: high, medium and low. The first...

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